Please be informed that we can only restore data after confirming the play data and the requirements for restoring the data have been met.
Please read the Terms of Use and the following points carefully before submitting a request for restoring data.
Also, by submitting a request to restore data, we assume that you have agreed to the Terms of Use and the following Warning.
[Warning]
• The save data that can be transferred is the last save data stored on the server.
• If you have deleted your save data from within the game, the save data cannot be restored even if you submit a request to restore data.
• Please be aware that it may take some time to restore your data.
• We cannot compensate and the like for events and campaigns that occurred during the time data was being restored.
• Please bear in mind that we will not be able to answer any inquiries regarding the progress of the restoring of data.
• We are unable to cancel a request to restore data once the request has been made.
• It is not possible to merge multiple save data, even if you have played a new game separately from the data for which is to be restored.
• Our company may, at our discretion, refuse to restore data depending on the status of the play data to be transferred, your play progress, or other factors.
• In addition, even if the data is restored, the play data may not be transferred depending on the customer’s device, OS version, etc.
• Our company shall not make any guarantee to the customer regarding the content of the application, including the restoring of data and shall not be liable for any loss or damage in connection with such restoring except to the extent not permitted by applicable law. For more details, please refer to “Article 19: Disclaimers” in the Terms of Use.
• Please do not attempt to obtain play data from others by misrepresenting your identity, such as falsely claiming another person’s Support ID. These actions can result in criminal penalties.