Pokémon Trading Card Game Pocket
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Battle Rules
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Battle Rules
- Why didn’t Mimikyu ex’s Disguise Ability prevent damage from an attack?
- Why didn’t Mimikyu ex’s Disguise Ability prevent damage?
- Why did Jolteon ex's Ability "Electromagnetic Wall" deal no damage to my opponent's Pokémon?
- Why were no cards in my hand sent back to the deck by the item "Prank Spinner"?
- Are points gained when a Pokémon in play is discarded through a card's effect?
- Why didn’t my opponent’s Pokémon take damage from Mismagius’s Cursed Prose after it retreated to the Bench?
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Ranked Match
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Ranked Match
- Why did my win streak pts stop going up even though I’m still winning?
- I cannot claim my Ranked Match rewards.
- I won a battle, but my ranking went down.
- What happens to point changes if I couldn't see the battle results?
- I cannot participate in Ranked Matches.
- I won a battle at the end of the season, but the points weren’t reflected.
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Gift Code
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Trade / Share
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Trade / Share
- Regarding Trade Message settings.
- Is there a setting to avoid receiving Shared cards from specific friends?
- Why can't I Share cards?
- Is there a way I can see which cards I have Shared and which have been Shared with me in the past?
- How to set and check Expansions for Trade and Sharing.
- Can I specify language, flair, or expansion when selecting cards for trade?
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Premium Pass
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In-App Purchases
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Web Store Purchases
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Loss of Items
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Loss of Items
- There are no non-English cards / I don’t know where to find non-English cards.
- The flair I obtained is missing / I don’t know how to use it.
- I could not claim a mission reward.
- Items in Gifts have disappeared.
- Why has the number of cards I own decreased?
- I made a purchase of Poké gold that included accessories, but the accessories are gone.
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Social
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Social
- The message "The other player cannot receive any more friend requests" was displayed, and I cannot send a friend request to the other player.
- How do I stop sharing my login status with friends?
- I want to delete a friend, but the remove button does not appear.
- If I link an account, will something be posted to SNS?
- I want to share / not share my binders or display boards with other players in Community Showcases.
- I want to cancel the thanks I sent.
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Pack Openings
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Pack Openings
- Regarding Pack Points for the "Deluxe Pack: ex" booster pack.
- Cards that reappear in later expansions are not registered in the Card Dex of the original expansion they first appeared in.
- Can pack points be used on all booster packs?
- Do pack points expire?
- I have Poké gold, but I cannot open packs.
- I do not see the “Open 10 packs” button.
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Linking Accounts and Transferring Data
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Linking Accounts and Transferring Data
- I have multiple devices registered to the same platform account (Apple Account or Google Account). Can I use different save data on each of these devices?
- I don’t see my Apple Account or Google Account on the Account screen.
- If I transfer my data to another device, will I lose my Poké gold?
- Can I update or remove my linked account?
- I want to delete my save data.
- I want to play the same save data on multiple devices.
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What to Know Before Getting Started
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Gameplay
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Gameplay
- Why have my favorite booster packs been removed?
- I can't complete the "Theme Collection."
- Can I specify an expansion when adding a card that appears in multiple expansions to my wishlist?
- "Sneak Peek" does not appear in Wonder Picks
- The game crashed during a "Versus" match, and I couldn’t return to the battle.
- My battle win result is not reflected for events, even though I started the battle before the event expiration time.
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Troubleshooting