Pokémon Trading Card Game Pocket
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Premium Pass
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Purchases / Payments
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Loss of Items
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Loss of Items
- There are no non-English cards / I don’t know where to find non-English cards.
- The flair I obtained is missing / I don’t know how to use it.
- I could not claim a mission reward.
- Items in Gifts have disappeared.
- I have fewer cards than I used to.
- I made a purchase of Poké gold that included accessories, but the accessories are gone.
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Social
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Social
- How do I stop sharing my login status with friends?
- I want to delete a friend, but the remove button does not appear.
- If I link an account, will something be posted to SNS?
- I want to share / not share my binders or display boards with other players in Community Showcases.
- I want to cancel the thanks I sent.
- I do not see my friend’s pack in Wonder Pick.
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Pack Openings
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Linking Accounts and Transferring Data
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Linking Accounts and Transferring Data
- I have multiple devices registered to the same platform account (Apple Account or Google Account). Can I use different save data on each of these devices?
- I don’t see my Apple Account or Google Account on the Account screen.
- If I transfer my data to another device, will I lose my Poké gold?
- Can I update or remove my linked account?
- I want to delete my save data.
- I want to play the same save data on multiple devices.
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What to Know Before Getting Started
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Gameplay
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Gameplay
- The Battle Task “Win this battle using a deck where all the Pokémon cards are of ◆, ◆◆, and/or ◆◆◆ rarity” cannot be completed.
- About the Promo Card Drop Event
- I can no longer exchange flair I was able to previously.
- Can I change my date of birth?
- I changed the language in the game, but the language on the cards did not change.
- After changing the time on my device, I get an error and cannot play the game.
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Troubleshooting