Try restarting the Pokémon Trading Card Game Pocket app, or restarting your device.
Note: When rebooting, please make sure to do so in an area that has a stable internet connection.
If the above doesn’t help, please try the following:
1. Complete purchase
Home screen (leftmost button at the bottom of the screen) > Shop > Purchase Poké Gold > ( i ) button at the top-right of the screen > Complete Purchase
2. Check your mobile app store to see if your purchase is complete
If you choose the Complete Purchase option and your purchases are still not reflected, it’s possible that they did not go through correctly.
Please check your purchase history in the App Store or Google Play.
If your purchases did go through, but were still not reflected in the app when you chose the Complete Purchase option, please let us know through the Contact Us link at the bottom of this page.
If your purchases did not go through, it’s possible that there is a problem with your internet connection environment or payment method. Please find a more stable internet connection, or contact the App Store or Google Play.