My premium pass disappeared or I cannot use it even though it is still valid.

If your Premium Pass becomes unavailable during its active period, it may be due to your Apple Account or Google Account subscription not being properly linked to your save data. Please try the following steps to resolve this issue:

Steps to Try
1. Ensure You’re Logged In with the Correct Account
Make sure you are logged into the App Store (Apple Account) or Google Play (Google Account) that is subscribed to the Premium Pass.

2. Verify Your Game Data Is Linked to Your Account
Navigate to: Menu > Other > Account
Check the bottom of the screen to confirm your account linkage. If it says "Linked" and displays a checkmark next to the account, your game data is successfully linked.
Important: Account linking is required before proceeding to Step 3. If you reinstall the app without linking your account, your game data cannot be recovered.

If your account is not linked, refer to the following FAQ for instructions:
I want to link an account to Pokémon Trading Card Game Pocket.
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39082369260057

3. Reinstall the Game After Linking Your Account
Once your account is linked, uninstall the app and reinstall it from the App Store or Google Play using the account subscribed to the Premium Pass.

4. Transfer Your Game Data
Open the app and select your birth month and country.
Choose "Transfer Existing Save Data" and sign in with the account linked in Step 2 to transfer your game data.

*For detailed instructions, refer to this FAQ:
I want to transfer my save data to another device (device change, etc.)
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39082451058969

5. Complete the Purchase Restoration Process
From the game’s home screen, tap the leftmost button at the bottom.
Then, tap the Premium Pass icon (third button from the right at the top) and select "Complete Purchase."
For more details, check this FAQ:
What is the “Complete Purchase” process?
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39078838761753

Important Notes
A Premium Pass subscription can only be used on one save data per Apple Account or Google Account.
Subscribing to the Premium Pass on a different device using the same account is not supported.
If your Premium Pass is transferred to a different device (save data), the Premium Pass will no longer be available on your current save data.
Note: Once the rights are transferred, they cannot be moved to another save data (including the original save data) for the next 60 days.

If the Issue Persists
If the above steps do not resolve the problem, please contact support for further investigation. You can reach out via the "Submit a request" link at the bottom of the page.

To better assist you, please provide the following details when contacting us:

Confirmation that you followed the FAQ steps but the Premium Pass remains unusable.
Any error codes displayed and their details.
Whether you are playing on multiple devices with the same save data.
If you’ve logged into the same device with a different Apple Account or Google Account in the past.
If you changed your Apple Account or Google Account when switching devices.
If you have ever changed the country or region settings of your Apple Account or Google Account.