Please review the following content according to the situation you are having trouble with.
■ Regarding your account
· Data has disappeared/Can I recover the saved data?
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/38340644657177
· How do I link platform accounts?
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39082369260057
· I want to transfer the save data to another device
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39082451058969
· I want to switch the linked account to another platform account
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39085086584473
■ Regarding Premium Pass
· I want to cancel my Premium Pass (cancelling automatic renewal)
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39082847700377
· My premium pass disappeared, or I cannot use it even though it is still valid
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39078885188889
· If I cancel my Premium Pass during the period, what will happen to the benefits and the remaining period?
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39082891446681
· I was charged without experiencing the no-cost trial
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39085923973913
· I canceled my Premium Pass, but I got charged for the Premium Pass
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39085858205337
■ Regarding purchase/payment
· I see a purchase I don’t remember making / I was charged twice
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39078524424089
■ Regarding gameplay
· Some Battle Task were cleared, but the others cannot be completed
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39763773102361
· Can I change the date of birth after entering a wrong one?
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39079332664473
· About the Promo Card Drop Event
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39763707415193
· I got cards at the Wonder Pick Event, but they are not being counted toward the mission.
https://app-ptcgp.pokemon-support.com/hc/en-us/articles/39519854072601