If you encounter issues with the Pokémon Trading Card Game Pocket Official Web Store, please contact the appropriate center based on the nature of the issue.
For the following issues with Web Store purchases, please contact the Xsolla Help Center.
• Payment method issues
• Double payment
• Purchases with the wrong account
• Currency issues
• Fraud concerns
• Refund requests
For assistance with the following support issues, please contact Pokémon Customer Support using the ""Submit a Request"" link at the bottom of the screen.
• Sign-in issues